24/7 WhatsApp & Email online support for MEA clients
Remote video troubleshooting & guidance
On‑site engineer service for bulk orders (by appointment)
Complete operation videos on YouTube
Warranty & Maintenance
12‑month full machine warranty (excluding wearing parts)
Free replacement for non‑artificial damaged parts within warranty
Lifelong maintenance support after warranty
Free English maintenance manual & guide
Q: How long is the warranty period? A: We offer a 12‑month warranty for the whole machine, except wearing parts like saw blades, belts and brushes. Q: How to get spare parts? A: Contact our after‑sales team via WhatsApp or Email. We will send quotation in 2 hours and arrange shipment in 48 hours after payment. Q: What if the machine breaks down after warranty? A: We provide lifelong technical support. You can buy spare parts at cost price and get free remote guidance. Q: Do you provide on‑site service? A: Yes, we arrange engineer on‑site service for bulk orders or key clients with advance reservation.
